This policy covers payments to Sleek Fitness, Veerakeralam, Coimbatore - at the desk and online in the Sleek Fitness app. Last updated: 22 October 2026.
Payments that did not complete
- If a UPI payment failed or was cancelled, no money is taken. If your bank still debited you, the bank returns it automatically, usually within 3-7 working days.
- If you were charged but the app does not show the payment, send us the order number (and the UPI reference / UTR from your UPI app). We check it with the gateway and either record it or return it within 7 working days.
- If you were charged twice for the same order, the extra payment is returned to the same UPI account within 7 working days.
Memberships, personal training and plans
- You can cancel within 3 days of paying if you have not started (no check-ins and no sessions taken): we return the full amount.
- After the membership has started, fees are not refundable. For a medical reason (with a doctor's note) or if you move out of the city, the gym can pause the membership or move the remaining days to a family member instead.
- Admission fees, free trials, day passes and offer bonuses (ebooks, free classes) are not refundable.
Products
- Products bought in the app can be cancelled before you collect them: we return the full amount.
- If the gym cannot supply the product (for example out of stock), we cancel the order and return the full amount.
- Sealed products can be returned within 3 days if they are unopened; opened supplements cannot be returned for hygiene reasons. Damaged or expired items are replaced or refunded.
How refunds are paid
Refunds go back by UPI to the account that paid (or in cash at the desk for cash payments), within 7 working days after we approve them. You get a notification in the app.
How to ask
WhatsApp / call 86670 82215, use the chat in the app, or ask at the front desk. Please give your name, mobile number and the order or invoice number.